Shipping Methods

At otxra.com, we aim to deliver your products quickly and safely. We offer the following shipping methods:

• Standard Shipping: Delivery within 10 business days.
• Express Shipping: Delivery within 7 business days for an additional fee.
• International Shipping: Available for most countries. Delivery times vary by location.

Shipping Rates

Shipping rates are calculated based on the weight of your order, the destination, and the shipping method selected. You will see the total shipping cost at checkout before you complete your purchase.

Order Processing

• Orders are processed within [Insert Number] business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Delivery Times

• Domestic: Standard delivery typically takes 3 business days, while express delivery takes 2 business days.
• International: Delivery times vary depending on the destination country. Please allow 10 business days for standard international delivery.

Delivery Restrictions

• We currently do not deliver to North Korean addresses.
• Some products may have delivery restrictions due to local laws or carrier limitations.

Missed Deliveries

If you miss a delivery, the carrier will typically leave a notice with instructions on how to arrange for re-delivery or pickup. If your package is returned to us due to an incorrect address or failure to pick up, additional shipping charges may apply.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately at [email protected].
• We will work with the carrier to resolve the issue and ensure you receive your order.

Customs and Import Duties

For international orders, customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.